If you don't like the item you received for whatever reason NOT having to do with a problem with the item itself, you can return it within 30 days after delivery.
How to return the item?
- Contact our Customer Support. Please, provide the order number for the item you want to return and the reason.
- Our Customer Support agent will send you the address of the seller that you need to return the goods to.
- After you send the goods to the seller, please, provide the parcel tracking number and a photo of the receipt to our Customer Support.
- Our Customer Support will proceed with the refund.
IMPORTANT: N&G does not cover the cost of shipping the goods back to the seller in China.
contact Customer Support at mail : firstname.lastname@example.org
point the item you would like to send back to the merchant
Describe your situation and ask for the seller's address.
Pay attention if:
- more than 30 days have passed since the goods were delivered to you;
- you sent the goods without having received the seller's address from our Customer Service;
- you weren't able to provide a valid tracking number.
The money will be returned to the account from which you paid, within 7-14 days after the order changes its status to "Refunded." This is due to card processors and banks having variable processing times for transactions - on our side the cancellation happens immediately If you do not see the money due to you for a refund after 14 days have passed, please let us know and we will figure out what happened.